Source Linker not working

PKapas

I am having a problem with Source Linker. When I click on Review and Attach the new tab that opens is completely blank. I use Windows 11 and Chrome (both up-to-date). Same thing happens when I try it using Edge. This also happens when I try to view original document. There must have been a recent release of indexed records and I have hundreds of research hints, but cannot see or attach these sources. Can anyone help?

Graham Buckell

Have you tried clearing your cookies?

https://www.familysearch.org/cookies

Maile L

@PKapas Is this similar to what you are experiencing? https://community.familysearch.org/en/discussion/139453/pages-not-loading

PKapas

Yes @Maile L, this is exactly what I am experiencing. Everything was working fine a couple weeks ago. I took a bit of a break from researching and now when I try to review and attach a source a blank page opens,but if I scroll around the page the cursor changes to a hand where a link would be. I have tried everything from different browsers, uninstalling and reinstalling Chrome, removing all extensions, uninstalling any recent apps including virus protection. It works fine on my wife's laptop. This problem only happens with FamilySearch source linker and viewing original documents. I am at a total loss and out of ideas.

PKapas

Update...

This morning the problem now happens when I try to view a person on my family tree. I click on Peron, a new page opens and loads, but it is visibly blank. When I Copy and Paste the "blank" page to MS Word, it shows up there. Does anyone know why a webpage would load like this?