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Mobile app sending you to internet browser

Michael B. Greenstreet Jr.
Michael B. Greenstreet Jr. ✭
March 27, 2023 edited July 11, 2024 in Family Tree

This is an extremely frustrating thing. When using the FamilySearch mobile app, under the “Discoveries” tab, for example. If I click one, (say it’s a memory) the hyper link takes you to an internet browser and familysearch.org. Then it wants you sign in! This completely invalidates the app, into which I’m already signed in!! Is this something of which FamilySearch is aware and are they working to correct this?

1

Answers

  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    April 3, 2023

    I'm guessing you're talking about the Family History Activities option in the Family Tree mobile app; there is no "Discoveries tab." The Family History Activities option is found on the main menu for the Android app, and on the More menu for the iOS app. If you're talking about something else, then please provide some more details so that I can understand the context.

    In some cases where the mobile app opens a FamilySearch.org web page, it does so in an embedded webview, and in those cases, your session is preserved and you don't have to sign in again. Searching historical records would be an example of this.

    There are unfortunately some technical limitations with the Family History Activities option that prohibit it from being opened in an embedded webview, and so it opens the FamilySearch.org website in a browser. I can understand how that would be frustrating if one of those activities asks you to sign in (not all the activities require sign-in, but some do). FamilySearch is aware of the situation, but given the way the Family History Activities web pages are designed, this is unlikely to change anytime soon.

    0
  • DavidJohnson
    DavidJohnson ✭✭
    April 8, 2023

    This link may help you to https://www.familysearch.org/en/wiki/img_auth.php/4/45/2021_Mobile_Apps.pdf

    I hope this help you out to hear some more things to to update the Iphone IOS https://support.apple.com/en-gb/HT204204 this is how you update the Apple Apps on the Iphone https://support.apple.com/en-gb/HT202180

    this one is for Android https://www.wikihow.com/Update-an-Android This also for the android Apps https://support.google.com/googleplay/answer/113412?hl=en-GB

    I hope this help you out to.

    0
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