Original Documents - Blank Screen

System · March 21, 2023

This discussion was created from comments split from: Please fix broken links.

Marion Downes · March 21, 2023

I also have not been able to view original documents. It doesn't matter what records I am trying to look at all I get is a blank screen and screen.

Capture.PNG

https://www.familysearch.org/ark:/61903/3:1:3Q9M-C9BZ-4SVH-N

genthusiast · March 21, 2023

It appears you might be using Firefox with a blocker/content filter extension enabled (the red shield icon with #63)? If you disable that or allow FamilySearch cookies it should work? I would look in the hamburger menu top right for how to reset your browser to default configuration or disable extensions (see if that helps). Also the green dot may mean there is an update needing to apply or need to restart the browser (or possibly computer)?

JTC2 · March 22, 2023

HI, I have the same issue. I am using Chrome in Windows 11.

I do not see any indication of pop-up blocking.

GarryHeagy · April 27, 2023

Hi,

The blank screen has started happening to me.

I'm using Microsoft Edge in Windows 11.

Maile L · June 9, 2023

Hi. @GarryHeagy @JTC2 @Marion Downes Are any of you still experiencing this problem?

Original Documents - Blank Screen

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