Original Documents - Blank Screen

System

This discussion was created from comments split from: Please fix broken links.

Marion Downes

I also have not been able to view original documents. It doesn't matter what records I am trying to look at all I get is a blank screen and screen.

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genthusiast

It appears you might be using Firefox with a blocker/content filter extension enabled (the red shield icon with #63)? If you disable that or allow FamilySearch cookies it should work? I would look in the hamburger menu top right for how to reset your browser to default configuration or disable extensions (see if that helps). Also the green dot may mean there is an update needing to apply or need to restart the browser (or possibly computer)?

JTC2

HI, I have the same issue. I am using Chrome in Windows 11.

I do not see any indication of pop-up blocking.

GarryHeagy

Hi,

The blank screen has started happening to me.

I'm using Microsoft Edge in Windows 11.