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Original Documents - Blank Screen

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  • Mute
System
System admin
March 21, 2023 edited July 26, 2024 in Search
This discussion was created from comments split from: Please fix broken links.
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  • Marion Downes
    Marion Downes ✭
    March 21, 2023 edited June 9, 2023

    I also have not been able to view original documents. It doesn't matter what records I am trying to look at all I get is a blank screen and screen.

    Capture.PNG

    https://www.familysearch.org/ark:/61903/3:1:3Q9M-C9BZ-4SVH-N

    0
  • genthusiast
    genthusiast ✭✭✭✭✭
    March 21, 2023 edited March 21, 2023

    It appears you might be using Firefox with a blocker/content filter extension enabled (the red shield icon with #63)? If you disable that or allow FamilySearch cookies it should work? I would look in the hamburger menu top right for how to reset your browser to default configuration or disable extensions (see if that helps). Also the green dot may mean there is an update needing to apply or need to restart the browser (or possibly computer)?

    image.png


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  • JTC2
    JTC2 ✭
    March 22, 2023

    HI, I have the same issue. I am using Chrome in Windows 11.

    I do not see any indication of pop-up blocking.

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  • GarryHeagy
    GarryHeagy ✭
    April 27, 2023

    Hi,

    The blank screen has started happening to me.

    I'm using Microsoft Edge in Windows 11.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    June 9, 2023

    Hi. @GarryHeagy @JTC2 @Marion Downes Are any of you still experiencing this problem?

    0
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