Home› Welcome to the FamilySearch Community!› FamilySearch Help› Search

Problem accessing image for original census.

BernardYoung2
BernardYoung2 ✭
March 19 edited March 20 in Search

When trying to access an image of a census for a particular town in MA, I am advised that I cannot access this image with my current browser ( Firefox) and that I should update my browser. The suggestions you then give me contain Firefox. What do you suggest I do, to enable viewing the census page if I already use Firefox?

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    March 19

    Is your version of Firefox up-to-date? (3 bars/hamburger menu in the toolbar, then help, then about Firefox)

    If it is fully updated, try clearing your cache and FamilySearch cookies, closing Firefox, and reopening, before trying again.

    2
  • BernardYoung2
    BernardYoung2 ✭
    March 20

    3 bars/hamburger menu in the toolbar, then help, etc. : What the heck is that supposed to mean?

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    March 20 edited March 20

    That's how you check to see what version of Firefox you are using. If it is not up-to-date, it may not display properly.

    https://blog.hubspot.com/website/hamburger-button

    image.png


    0
Clear
No Groups Found

Categories

  • 30.1K All Categories
  • 24.2K FamilySearch Help
  • 125 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 639 Memories
  • 6.5K Temple
  • 322 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups