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A place to report glitches

Kristi Lee Steimle
Kristi Lee Steimle ✭
March 12 in Suggest an Idea

It would be awesome if there was a clear place where we could report glitches. For example, I clicked on "GO BACK TO OLD VERSION" once on the Person page and ever since then, any time I try to open a Person page it goes blank. If I am lucky it will flash the new version for a second before going blank. I can't see anything. It is really frustrating and I can't seem to find any place to report the glitch. The best I could find was this place, which doesn't look particularly helpful. The people who run the site can't fix the glitch if we don't have a way of letting them know it is there. So, I recommend a clear place for users to report glitches in the site.

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Active · Last Updated March 12

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    March 12

    Have you tried the basic troubleshooting steps of trying to access using a different browser? And, if that works, then clearing your FamilySearch cookies and cache should correct the problem.

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