How about providing a way to contact Family Search Directly
Instead of going through the rigamarole of searching for a contact for you that doesn't even exist!
Answers
-
Under the "Question mark" symbol (at the top of the page, as I write / you read this) you need to click on "Contact us", which gets you to https://www.familysearch.org/en/fieldops/familysearch-support-contact-us. This provides various options for the current ways in which you can gain FamilySearch support, although this does vary according to (the part of the world) where you live. There is even the option to obtain one-to-one help (see https://www.familysearch.org/help/helper/planner/workwith).
Personally, I often did not get far in solving my problems using the "old" system. If I sent an email I frequently got a "copy/paste" response, which did not address my specific issue at all. Alternatively, I found myself on the phone for up to 45 minutes, speaking with a sincere, but totally unqualified volunteer, who battled on in trying to help, even if it should have been obvious from the outset they needed to escalate the issue to somebody more experienced.
I hav found this "Community" forum to be an excellent way of obtaining a solution to my FamilySearch / Family Tree related problems.
2 -
Por favor, necesito ayuda.
Eliminé por error a un pariente de mi árbol genealógico y quiero saber cómo puedo recuperarlo con toda su información. Es de mi línea directa, es mi hermano. Por favor si me ayudan en esto. Gracias
Silvia González Torres
0 -
Translated:
I mistakenly deleted a relative from my family tree and I want to know how I can get them back with all their information. He is from my direct line, he is my brother. Please if you help me on this. Thank you
Ve a "últimos cambios" y obtén el DNI de tu hermano. Haga clic en "Agregar niño" y agregue la identificación de su hermano.
Translated:
Go to "latest changes" and obtain the ID of your brother. Click "Add child" and add the ID of your brother.
0 -
There are various cases where you indeed may need to contact FamilySearch directly
but dont assume that is always the best option, or that such contact attempt will be timely, or even that you will get a response that meets your desire. . .
It just depends what it is you are trying to contact them about - - and I didnt see any background in your post to give us that clue.
There are literally millions of FamilySearch users. And a comparative extremely small force of FamilySearch employees - as well as a larger (but still relatively small) force of unpaid volunteer support stuff.
Depending on the question at hand - working with others here in the community - can often get you a good answer - quicker and easier. Though indeed there are some tasks that must be addressed by FamilySearch staff.
Can you clarify a bit - the background to your question and what you are trying to get help on?
0
