Links on Person page when at a family history center should go to ancestryinstitution (not ancestry)

Lynn LeBaron

I work at a family history center and our patrons sometimes want to go to Ancestry from the Person page in Family Search, but it links to ancestry.com instead of ancestryinstitution.com, forcing them to sign in and/or pay for Ancestry, when if it linked to ancestryinstitution.com they'd be able to fully browse the information available to the family history library. This creates frustration, confusion, and poor user experience for our patrons. Can this be fixed?

I've attached pictures illustrating the flow and the problem:

Here's where clicking on the link goes:

And here's the desired result:

Maile L

You may want to join this group:

https://community.familysearch.org/en/group/76-familysearch-center-technical-support-for-leaders-and-staff

DavidBeck1

@Lynn LeBaron

Hello Lynn

I have found generally that trying to use the Ancestry Search from a Person Page, will only work with a signed in personal Ancestry login. The Ancestry Institution option hasn't worked well for quite some time.

So, if you have a paid or Guest account with Ancestry, I have found that if you first open a new tab and sign in to this personal account and go back to your Person Page Tab in Family Tree and click the Ancestry search option in that page, you may still be asked to sign in again to Ancestry in the Tab that opens. However, if you simply sign in again on this new Tab, the Ancestry / Family Tree relationship usually works fine.

The only way to use Ancestry Institution is to search for the individual in question manually and associate any found information manually.

It would appear that Ancestry only works well with FamilySearch by using an authentic account sign in.

As always if you use personal logins at FamilySearch Centers, we must always remember to log out of these.

Cheerio for now and be successful!