I can't get portrait to work
I can't get portrait to work on https://www.familysearch.org/tree/person/details/9K64-CWS.
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I downloaded the photo, cropped it to the top square, uploaded it, chose it from my gallery, and re-did the profile's portrait, and it seems to have worked. I have no idea what went wrong on your end.
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On Helena Hedwig Schimke the portrait is still not working. I line it up and save it and it still shows 90 degrees out and the face is not in the portrait.
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That's very strange. I tried deleting and re-doing Helena's portrait, and it went back to showing the sideways and off-center thing.
I went back to the old version of the person page and used its "edit portrait" function, and now it says "processing"
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Doesn't seem to go beyond the "processing" stage. Is there something about the photo it doesn't like?
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Apologies for misunderstanding your question.
I tried redoing it as well. I too have it "processing" now!
What is the file format?
The reason I ask is that I have recently experienced some strange issues with tif files.
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There must be something about that photo file that it really, really doesn't like, because it's back to sideways and off-center again.
It's a jpg, which normally works perfectly fine on FS. Maybe the file's too big? You could try cropping it in your favorite image editor (I use paint.net) and uploading that.
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Tried the cropped image. Now it's not even letting me upload the file! Not sure what's happening.
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Thanks, very strange!
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