cellphone number and email "not found"
hello. i am trying to help recover my some of the accounts of the youth in our ward. i have a list of their usernames and passwords but when we try to access it, it says "username or password is incorrect", and then when we try to retrieve the password, both email and cellphone #s are indicated "not found". Who or how might i be able to contact regarding the retrieval of their account? thank you.