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Pictures won't show on many of my families' memories

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Kathy Barrick
Kathy Barrick ✭
February 21, 2023 edited November 29, 2023 in Memories

Why are some of my photos not showing. I'm really concerned. I has a little green square in the upper left but the picture won't show. This has been this way for at least 2 months, help please.

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  • memories-(photos-and-stories)
  • Active
  • Memories Usability
  • Viewing Memories
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Answers

  • LeachJo
    LeachJo ✭
    February 21, 2023

    I called the helpline to ask why a story I wrote was missing most of the story. He said that the developers are working on it. It was happening to some of the stories but not all. I didn't notice any of my photos missing yet. It's very disturbing. I'd hoped that memories would be very protected. I keep copies of all my photos after uploading them to FS but I just type the stories in directly. So I don't have copies of those! Praying they get it fixed.

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  • Maile L
    Maile L ✭✭✭✭✭
    February 28, 2023

    Hi guys. I am sorry you are experiencing this problem with some photos and stories. This is a known issue that is actively being addressed. Please refer to the discussion and particularly the Community Manager's post at https://community.familysearch.org/en/discussion/135293/some-memories-now-have-image-missing#latest

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