Some memories now have image missing
I am wondering why I am discovering quite a few of the memories I have added suddenly have a message reading "Image currently unavailable (not found)"
Some are images added as early as 2012 and have been viewable for years, but have suddenly disappeared! I have noticed a few memories added by others with same problem recently.
Anyone know why this is happening? I deleted a few of these problem items and re-downloaded the images, but that isn't easy and I would prefer an answer - wondering if it is a temporary problem and will be "fixed" eventually...
For example see memories of my great grandfather, Lauritz F Jorgensen KWXM-D29 - he has 4 memories where the image is missing.
More examples:
Enetta Harriet Hendricks LW62-BVN, Lucy Evaline Clark KWCK-GNP, George Fletcher Pattillo KWCK-7KD, Reah Thorn KWC8-XXC, Robin Wilcox KWH3-Q6D, Ezra Thompson Clark KW83-LG6, James David Wilcox KW8S-GH4, Donald Gene Johnson KWCD-VS9 AND MORE!!
Answers
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I am seeing a lot of my photo's showing, "Image Currently unavailable (Not Found)." Is this a bug? I thought that things in "Memories" lasted forever?
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I hit on the blank photo's above and get the following: "Image currently unavailable (Not Found)."
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I am trying to delete a picture I posted wrong and I am getting this:
We had a problem on our end. Refresh the page, and try again.
I do this and it continues to give me this message.
How do I delete a picture I posted wrong when it keeps on giving me this message?
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Posted where? Here in Community? In Memories? Where are you trying to delete it? Here? A person’s pages? Your gallery?
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Under “Memories”
it just started this morning giving me this message.
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What could cause me to not be able to delete any of the photos I have uploaded? I get an error when I try to do it from the actions drop-down menu and from the Gallery itself the delete option is greyed out. Several days ago I could do it just fine but now I can't.
This happens on multiple browsers.
I have uploaded a better image of a headstone and would like to get rid of the old one. This happens on all images I try to delete. The most recent one I tried to delete is this image:
https://www.familysearch.org/tree/person/memories/LTLW-XHC. Thank you.
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This is in Memories, whether you try to delete the picture (or any Memory) starting from the Gallery or a person's tagged Memories. The option to delete a Memory will not be available for a little while. I believe it should be enabled again within a day or so.
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So either a bug has crept in, which you have now notified them of or there is some background work going on updating functions for new new Person pages. In any event, I'm sure they will get it fixed.
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Recently FamilySearch was conducting a Memories feature poll - to see which feature changes are desired. I suspect they are now quietly implementing such changes (for Christmas - I haven't seen public announcement of anything) and that as mentioned hopefully issues will resolve soon.
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Thank you!
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I am getting this message for about ten photos: !Image currently unavailable (not found), Do I need to replace the photos or will they reappear soon? They have been missing for three days.
Thank you.
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Thank you! I was looking for that answer myself!
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Hi everyone- Thank you so much for posting here in the community the problems that you are experiencing with FamilySearch Memories. We are so sorry for the frustration and apologize for any inconvenience. This is something that the engineers are very aware of and are currently working toward a resolution. Please do not delete or try to re-upload any images for the time being. We will keep you updated. Thank you so much for your patience as we work hard to fix this.
-Stephanie😊
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Thank you Stephanie,
I recently inherited a box of old family photos. As I was uploading, tagging, and adding them to an appropriate album, I discovered that many of the photos I had previously uploaded are now blank and give the message "!Image currently unavailable (not found)", I was planning on hunting for them on my computer and uploading them again.
Thanks to your message I will wait and see if the missing photos return in the near future.
Bill
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Hi everyone-
Just wanted to give you an update: The engineers are still working to rectify the Missing Memory Images. It has been a unique challenge that they are fervently working on. Thank you for your continued patience as they work hard to fully resolve this issue. As a reminder, please do not delete or try to re-upload those missing images while they are being restored. We do apologize for the inconvenience this is causing but so appreciate your kind patience!
-Stephanie😊
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