422 error

Graham Buckell

I uploaded a number of files to memories a week ago - a mixture of old tif files and more recent pdf files. All are certificates of birth, marriage or death. Looking in the gallery, I can see thumbnails of all the files. However, when I click on one of the tif files, I get the following

I can view all the pdf files without a problem.

Any thoughts please?

Nata Garbett

I'm wondering the same thing. What does this mean.

Áine Ní Donnghaile

Off-topic perhaps, but I marvel you were able to upload "a number of files" at all. Every single one I upload is restricted. It's arduous to upload one when I have to beg for human review every time. I can't imagine uploading many.

Perhaps "422" is the new version of "We’re writing to let you know that a recent Memory (such as a photo, document, or story) you submitted to FamilySearch has not been accepted, because it is not in accordance with one or more of the site's guidelines."

Graham Buckell

You may be right although it is difficult to see how a birth or marriage certificate with no picture content as such can break a guideline. Also why is it that the tif files are marked whereas the pdf ones are not? Now over two weeks on and the error message has not disappeared.

Áine Ní Donnghaile

I don't think anything I have ever uploaded has broken any guideline. The algorithm just refuses on the first try; I have to beg for human review; the upload is then accepted. My point is that I can never try to upload many items because it takes several days to get permission for one to appear.

Graham Buckell

Thanks for your further thoughts. It still does not answer the issue that all the pdf files were accepted quickly whereas the tif ones still have the error message. Also, as mentioned in my original post, you can see a thumbnail of all the files. It is only when I open a tif file that the error message appears.

Looking like no one knows the answer. I guess I will just have to delete the tif files and replace them with pdf versions.

KevinRobinson

Hi Graham,

I've been looking at the above file today. Although the tif file for this one is only 5mb and the limit is 15mb, I wonder if that is the issue. One of your pdf files is only 0.15mb so there is a large difference in file size.

I can't see any other reason why you would get that error.

I can see that the documents have been approved on the system, so there are no pending documents for approval.

Sorry I can't be of more help!