The Technical Freezing of Birth, Death and Marriage Records For Italy and other Countries
Dear FamilySearch,
I have been a user of your website for many years and thank you for all your work. I have used the birth, death and marriage records for 'Italy, Foggia, Lucera, Civil Registration 1866-1910, the commune of Apricena, to search my family history for several years. Up until a few months ago I was able to scroll through these records page by page to obtain information. Now, I can no longer do this. As I scroll through the records, the images freeze at a certain point not allowing me to continue through the registers. I spoke to someone on the phone today (Feb. 11/2023) and they explained why the images are freezing. Because of this technicality you have created, I am unable to do my research. This is very disheartening. What's the point of having these records on line if the public cannot use them to their benefit and to your benefit? I thought the purpose of familysearch was to help people research their roots. The technicality that you have created is counterproductive to your mission and unfair to the public. I implore you to please reconsider your strategy and think about all the people you are affecting with the technicality that you have created. Your volunteers from around the world have spent so much time digitizing records for public view and now you are disregarding and minimizing their work and our research. Again I implore you to allow the public to browse through the registers freely, without interruption and freezing so that we may continue our research. Thank you for listening and your consideration. Sincerely, Anne Marie DiLella
Answers
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What was the reason you were given for the images freezing?
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If you're talking about the image-viewing throttle, then you can sometimes get around it, at least a little, by switching between browsers (since a different browser counts as a different session).
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Thank you very much for your help. I'm not very computer savvy. I just finished talking to my son who is. And he explained what is happening in a non technical way. I will try using different browsers. And hopefully this will work out. I think its important for the computer techs at Familysearch to understand that not everyone has the ability or knowledge to understand the technical language they use to explain a problem. They need to come down a couple of notches to the ordinary person's level; particularly with seniors like myself. Thanks again.
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There was a previous topic, probably one of many, "Error loading images"
https://community.familysearch.org/en/discussion/comment/484943#Comment_484943
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The engineers made some changes to this. Has anyone in this post had this issue in the last 30 days?
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