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Android mobile login not staying logged in

jakeonthebayou
jakeonthebayou ✭
February 11 edited February 11 in FamilySearch Account

With the recent version update, i am being asked to log in every time I open the app, and sometimes it throws me out of what I am working on and forces a new login. Not sure what changed, but wanted to alert you that this started about a week ago.

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Answers

  • Maile L
    Maile L mod
    February 16

    Hi @jakeonthebayou. Thanks for the info. Are you still seeing this issue? If so, how soon after logging in do you get kicked out? What are you doing when it happens?

    Maile 🙂

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  • jakeonthebayou
    jakeonthebayou ✭
    February 16

    I have not lately had the issue with the app logging me out while processing documents to my tree, but I still have to log into the app with my credentials multiple times each day as the app is not retaining my log-in like it used to. And the log-in portal has changed so my credentials are no longer auto-populated. For those of us heavy users, it is a hassle. Thanks for responding.

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