I am trying to access film #1336848 group 007969684. It says it is digitized and has a key above it. I have visited my local Family Search Center and still can not open it. How can I get access to these records if I can't make it to Salt Lake Family Search?
Áine Ní Donnghaile ✭✭✭✭✭
Which item numbers within that film/DGS? Some are available at FSC and Affiliate Libraries.
When you were at your FSC, did you verify that the extension required to access the restricted records was installed and activated?0
(Everything has been digitized at this point; that's not relevant to online access.)
When I click the catalog's camera-with-key on this film, I get "Image Unavailable. This image is unavailable for online viewing at this time."
And, huh: the other item on the film (https://www.familysearch.org/search/catalog/350579) has a film-reel icon, not a camera, meaning that it is unavailable online.
If you have a specific image on the film that you need, you may be able to get it via the Family History Library's Lookup Service (https://www.familysearch.org/en/library/record-lookup-service). (I say "may" because you'll be at the mercy of your assigned volunteer's understanding or interpretation of the relevant rules and restrictions.)2
I am still trying to get into these records 1336848. this is the film number of Taufen, Heiraten, Tote (Abschrift) 1641-1798 A-Z Familienbuch 1642-1798 Familienbuch 1642-1798 Film 1336848 image group 7969684 items 1-2 or three. I'm not sure if my ancestors are on these records so it is hard to have someone else look at them.
Any other ideas? Im not sure what extension I need at the center, they say they have what I need.0
A van Helsdingen ✭✭✭✭✭
Item 3 of this film has confirmations from 1931. These are likely to be covered by privacy laws, and because FamilySearch currently publishes film using an "all or nothing" approach, that means the entire film cannot be published. As @Julia Szent-Györgyi pointed out, Item 4 is already marked as microfilm-only, which is consistent with the film being not legally publishable.
"All or nothing" means all Items of a film should have the same symbol and message. The fact that Items 1-3 have a different symbol (camera/key versus microfilm reel) is an error, but the Catalog has been under maintenance for many months so that may explain the problem. In any case, the message "Image Unavailable. This image is unavailable for online viewing at this time" usually indicates an error.1
Maile L mod
The film may not be viewable due to contractual limits.
The catalog gives the location connected to this film as Bernkastel-Cues in Rheinland, Preussen, Germany. Have you read through the Wiki for this place? (if I am looking at the right geographical location) https://www.familysearch.org/en/wiki/Rhineland_(Rheinland),_Prussia,_German_Empire_Genealogy
You may also want to ask in the group https://community.familysearch.org/en/group/88-germany-research0