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Possible Duplicate Article in Help Center not coming up in search

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sgsreader
sgsreader ✭✭✭
February 1, 2023 edited July 11, 2024 in Family Tree

Why is it that I can never find the article "How do I merge possible duplicates in Family Tree?" when I search the Help Center? The only way I can find it is to select the article "How do I merge duplicates in Family Tree by ID?" and then scroll down to the Related Articles and there it is. It does not come up when I search using "Possible Duplicates" or "Merge Possible Duplicates" - at least not in the first three pages of results. It should be on the first page. 😂

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  • Possible duplicates
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Answers

  • Jill 2021
    Jill 2021 ✭✭✭
    February 2, 2023 edited February 2, 2023

    Hi,

    I tried that search from the Help question mark and this is the link:

    https://www.familysearch.org/en/help/helpcenter/search/mobile-apps-help?q=How+do+I+merge+possible+duplicates+in+Family+Tree
    image.png

    This is where that first result takes us:

    image.png

    It might be that you need to clear your cookies and temporary files before trying this link.

    I hope this is of assistance and resolves your question.

    Jill2021

    0
  • sgsreader
    sgsreader ✭✭✭
    February 2, 2023

    That is so weird. I have searched for this multiple times (and on multiple days) and not gotten that result. (Had a guest on the phone who also could not bring it up yesterday either when I tried to take them to it). Today when I searched it is the first article in the results. (I did not clear cookies before searching).

    0
  • vanwagenenl
    vanwagenenl ✭✭
    February 3, 2023

    The article should now come up correctly for "possible duplicates" and "merge possible duplicates".

    0
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