Sources not opening
Answers
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@CC Dennis Is there a spinning wheel, or an error? Can you attach a screenshot of what you see? If you are logged in, Sources should open - unless there is an error (if images were removed the Source should still open - though the image URL might indicate 'not found'). Maybe clear cookies/cache, logout then log back on?
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This is not an individual problem. I am having the same problem , also on any device, as have friends. No spinning wheel, no error message. It seems to partially load, then just remains blank. has been ongoing for several days
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I have got the same problem since a couple of days! No images opening up.
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I have the same problem, can't see any original sources, screen is just black and then goes to a grid of unopened sources
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Same here. Everything working fine until about noon CST (US) yesterday, when it suddenly started doing exactly what SarahCaine1 (above) said. I have cleared cookies and logged out; no improvement. I'm using a Mac, iOS Ventura 13.1, Safari browser version 16.2. No error message except "Error loading image. Please try again later." NOT a happy camper!
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I have a similar problem, starting about 2 days ago. When I get to the source file, I get message “ Error loading image, try later…..” I get the same message every time for different page numbers of the same source. I have tried different source files and different devices same problem.
One workaround possible is to go to the download option and choose view and it then correctly shows the image but it is more lengthy and not as efficient as just change the page number.
please advise
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I'm not sure this thread is talking about the same initial problem CC Denis above details? He says, "...haven’t been able to open attached source files for 2 days."
So first question: are you trying to open Sources in a profile or searching Sources and trying to browse them from the 'film images'? Yes, either way you are trying to open Sources - but one is attached in Tree and the other may not be.
Anyway, FamilySearch is in the process of implementing the 'edit all fields' solution (I think). I wonder if it could be interfering?
For others who get the 429 error or 'try later' - there is another thread already talking about problems browsing Sources because of throttling. The 'try later' message basically means you need to wait before continuing to browse (no I don't know how long, yes this is annoying).
Likely more information will be needed about what Sources/URIs you were attempting to access, how many Source images were you able to access before the error, where you are connecting from, etc. ... (maybe particular servers around the globe need some help)? But likely you are bumping against throttling rules being enforced.
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I have found that I can download the image when this happens.
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I am trying to open documents within FamilySearch, not from a link that is anywhere else. It has now been 24 hours, and I am still getting the "try later" error message. I have tried multiple sources (Census, Marriage, Probate and different states and counties) that I know have attached images (and not just data transcriptions), and the result is always the same..."try later." I am connecting from St Charles, Missouri, using an iMac and Safari browser. Could it be a browser problem? I've used FS for over 15 years, and NEVER have I run into this problem! Help!
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I have tried repeatedly for 2 days to load family search records and am continuously getting error message. Cookies cleared multiple times.
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"I am trying to open documents within FamilySearch..."
Yes, from a profile - Sources or Memories? Or are you going to Search> Records? OR can you supply the URL of the document/image that won't open?
It might possibly a browser issue - more people with the issue would need to respond whether they have the same iOS/browser version.
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The path I’m taking: Search - Records - (Choose any US Census) - Browse all records - Select State - Select County - Select Township/ED #. None of the images will come up, on ANY census, ANY year, ANY county. Same with any other file with images.
How long do I have to stay in FS jail for ostensibly turning pages too fast?
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I don't know. I could not duplicate the problem - I was able to randomly browse 1910 and 1930 US Census and view images. I would probably try tomorrow.
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The problem is still there. I am trying to access record images from the Luxembourg civil registrations. No way to get to any image. You get as far as choosing the set of images and up comes the aforementioned "try later" message.
The same goes for any images for Belgium etc. Frustrating!
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Basically all I know - if you cannot access them from the Catalog (as you appear to be doing in the screenshot). Try under Search> Images:
From another thread:
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I've been trying for two days to open North Carolina image files - marriage records, birth registers, and death certificates, etc - and get message "error loading image - try again later." Since I see no message from FamilySearch regarding an awareness of this problem, I'm concerned that FamilySearch is not working on a solution.
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Mac OS had a recent update to Ventura 13.2. is this adding to the problem we are all experiencing trying to open original images of the sources attached already to our family members? the actual digitized image does not open. has been going on for several days now. I have noticed it particularly in census records as that is what I have been attempting to access at this time. I know sometimes it takes familysearch some time to update their system to be able to interact correctly with the Max OS. Let's get it done. Thanks for a great program.
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I discovered this morning that, while I cannot clearly view the image when I try to open it in a new FamilySearch tab in my browser, and I get the "Error Loading File - Try Again Later" message, I can still download the image, and it's clear and readable (normal, in other words.) My laptop is operating on macOS Monterey vs 12.6, and my browser is Safari vs 16. As far as I know, I haven't had any updates recently.
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Hi guys. I have seen several comments about this problem occurring on a Mac OS. If you have not already stated such, please let us know what Browser and Operation System you are working on so we can try to pinpoint the issue
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Well, whatever you did (or I did), all document images are now available and openable again. BTW, logging out and clearing "cookies" did nothing to help. Restarting the computer was no help. Closing other tabs and apps was no help. But as of 12:30 pm CST (US), the images opened!! Whoop Whoop! Thank you! (Mac iOS Ventura 13.2; Safari v 16.2)
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I am not having any issues. Macbook Pro, Ventura 13.2, Microsoft Edge 109.0. I was able to click through Virginia tax records in FamilySearch last week for over 4 hours. I usually open up collections from the Catalog, but occasionally I search images.
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Update: As of an hour ago, images are opening. Huzzah!
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Thanks for all the comments. I am i i experienced exactly what is described above. It seems that things are now mainly working as of a few hours ago.
happy research.
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I have actually been having this problem for a few months now. Sometimes I can view images with zero problems and other days I get the “Error Loading Page”. other times it works fine and then half way through i get that mean lil message. I mostly work on my iPhone, other times my iPad both have Safari. I cleared out history, downloaded (firefox, edge, chrome and opera) and still the same issue. If I borrow my mother in laws laptop which uses edge. I get zero problems so that means its an IOS issue. Idk if people with Macs have a problem but I would assume no as thats a different OS system than the IOS system which is found on mobile products. Has anyone found a fix for this. It is so frustrating trying to work on going through images and get that message nonstop especially in the middle of a product. Also I saw some people say they are indexing but I’m on viewer not indexing.
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