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uploading pictures from mac computer, it isn't working -get error message please help

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ArslanianCarieLyn1
ArslanianCarieLyn1 ✭
January 27, 2023 edited August 26, 2024 in Memories

I am trying to upload images and pictures into memories from my Mac computer after I upload them it gives me an error didn't work. contact customer service. I have called the help line and they tried a few things still doesnt work. I see the images save at .jp2 not .jpg I rename them to .jpg, this still didn't work. Please let I am hoping there is someone that works with a Mac and is able to upload images.

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  • Marton Kippen
    Marton Kippen ✭
    January 27, 2023

    Although I don't know how to work Macs, I know that renaming the image doesn't always fix the problem. Because of this, I have two steps for you to follow to ensure that your images are compatable for uploading onto FamilySearch.

    First, I want you to try out some programs, such as Convertio.com. (https://convertio.co/jp2-jpg/). These will convert your JPEG 2000s into the more common JPEG. The program I've listed allows you to see the difference between the two.

    Second, I want you to look at the file sizes of the programs after they are converted. They shouldn't exceed 15MG. If so, try a program such as Compress JPEG. (https://compressjpeg.com/) It'll allow you to shrink the information to a more manageable size for FamilySearch to use.

    These steps should allow you to upload your images.

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  • Mary Louise Lillian
    Mary Louise Lillian ✭✭✭
    February 12, 2023

    On the mac I drag photos from Photos and drop them on my desktop. Then I drag them to Memories on FamilySearch.

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