uploading pictures from mac computer, it isn't working -get error message please help
I am trying to upload images and pictures into memories from my Mac computer after I upload them it gives me an error didn't work. contact customer service. I have called the help line and they tried a few things still doesnt work. I see the images save at .jp2 not .jpg I rename them to .jpg, this still didn't work. Please let I am hoping there is someone that works with a Mac and is able to upload images.
Answers
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Although I don't know how to work Macs, I know that renaming the image doesn't always fix the problem. Because of this, I have two steps for you to follow to ensure that your images are compatable for uploading onto FamilySearch.
First, I want you to try out some programs, such as Convertio.com. (https://convertio.co/jp2-jpg/). These will convert your JPEG 2000s into the more common JPEG. The program I've listed allows you to see the difference between the two.
Second, I want you to look at the file sizes of the programs after they are converted. They shouldn't exceed 15MG. If so, try a program such as Compress JPEG. (https://compressjpeg.com/) It'll allow you to shrink the information to a more manageable size for FamilySearch to use.
These steps should allow you to upload your images.
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On the mac I drag photos from Photos and drop them on my desktop. Then I drag them to Memories on FamilySearch.
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