Updated and Redesigned FamilySearch Help • FamilySearch
Updated and Redesigned FamilySearch Help • FamilySearch
FamilySearch Help is where beginner and advanced family history researchers can go to get answers to questions they encounter.
Comments
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How do I delete a faulty entry???
Elsie Swart
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Please see these Help Center articles for more information:
How do I change vital information in Family Tree?
How do I correct parent-child relationships in Family Tree?
A person in Family Tree has the wrong spouse
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Why does my ex-husband still show up as my spouse? We have been divorced for 45 years!
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If you have him attached to you in the FamilySearch Family Tree as a spouse (even though divorced), then in FamilySearch he will show up as your spouse. You can detach him from you. Please see this Help Center article for instructions: A person in Family Tree has the wrong spouse.
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Is this a free service?
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Yes, FamilySearch is free.
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I could not figure out how to delete a husband from a marriage that never happened. I had to go back to the old version. I haven't tried to delete a child that does not belong to a family but I am concerned about how to do it in your new version.
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Please see these Help Center articles for instructions:
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I see family when I do a search but do not see them in my tree
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Please contact FamilySearch Support for help with your account.
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Please forgive me if this is second time that this has been apostrd. How do I find the relationship icon on the new page ie( your a cousin 2removed,great great grandparents ect)
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The relationship indicator is directly below the person's name at the top of the browser window.
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Why can't I print, or how can I print more than 1 endowment name at a time???
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Ordinances Ready provides one name for an endowment ordinance. If you have reserved ordinances from the Tree, you can print them directly from your My Reservations list. https://www.familysearch.org/temple/reservations
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Michael Provard,
My name is Gail Hellings and I've just read this page by you "Updated and Redesigned FamilySearch Help".
To test it out I opened a new tab and went into FamilySearch.org a second time so that I could flip back and forth between what you are saying on this explanatory page and what I am seeing in the actual Family Search Help page. There isn't any correlation between the two.
What I see when I open the FamilySearch Help page is what I have seen for the last 2 years.
Am I doing something incorrectly? I use FamilySearch almost every day. I don't use the "help" any more, because it's too confusing.
Even this exercise of trying to test out what you are telling us in your page, is confusing. I don't blame you but I would love to see the exercise and the evidence of a new "Help" marry up by displaying what you are telling us about. If you can, please talk to the Engineers so that it all functions with synchronicity.
I realize that everyone is working to do their best as employees at FamilySearch.org and to me it is a brilliant website but little things like this do shake my confidence just a bit.
(See attached image illustrating what I am seeing.)
Sincerely,
Gail Hellings Melbourne Australia
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I appreciate efforts to improve these pages, but I find the new person page too busy and, as a result, confusing. The name meanings aren't always correct and really don't add value. Being able to list sources to the side, however, is great. Graphics can add to confusion, and serve only to distract from the facts and sources, the really important elements. The alert notes is a wonderful addition, and should serve to reduce incorrect matches and other misunderstandings.
Thank you all for your efforts
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I couldn't figure out how to make a suggestion for the new Family Groups. Maybe you can pass this on - the most recent comments should be first. Right now it shows earliest comments and you have to scroll down to the bottom to see the most recent post.
Thanks!
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Someone added my marriage license and change my birthday and has be as deceased. That make my name is on my tree twice. How do I delete it. I really don't like others adding to my tree.
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Where's the "technical" help option?? My question is as follows: How can I see FS hint results on a second monitor so I can work in my FTM program simultaneously on the first monitor? I assume because FS and FTM synchronize, FS covers up my FTM tree to work in without toggling back and forth.
Thanks in advance for all help.
Sheila
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As a power user of FS (logged in nearly every day and sometimes for several hours at a time) it took very little time to get used to the changes. Thanks for the improvements.
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I am very disappointed with the new printout for showing the relationship to the person I am doing an ordinance for. The old printout showed the relationship beneath the person's name in the top righthand corner at the top of the page with the picture of the common ancestors at the top center and the lineages going down the page from the common ancestors to myself on one side and the person on the other side. Now I get a bunch of information I don't care to save for my family (i.e.: the other ancestors appearing on the page in ordinance ready page) or any of the other information that I have already received from the "person" section for my ancestor. Is there any way I can get rid of the superfluous info and get the printout that I got in the past?
Catherine Mood
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How do I delete the availability of Ordinance work. Two Children were given clearance to do all the or work, but with the research that I have done both were under the age of 8. Help!
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When you enter in their death date it updates the ordinances to no longer be available; except for Sealing to Parents.
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I'm not sure what you are referring to. The relationship feature on the person's detail page hasn't been updated.
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You used to post a phone number to speak to someone and have misplaced mine. Can you please resend it to me?
Thanks,
Edd Zapata
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Please contact FamilySearch Support for more assistance based on your location.
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I work on FS daily. Great job on the enhancements! They slowed me down a day or two, otherwise not a problem. applauding! thank you for all of your hard work...
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These new features and updated research helps are excellent. Thank you.
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