Assisting a member of the church using their helper number
I have been given permission and the helper number to help a member but I cannot work out how to get into his family tree using this number. Appreciate your help.
Regards
Best Answer
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Thank you everyone
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Answers
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Use the Previous Version "Old" page and click on the Help Others Lifesaver Icon, then click "Full Name" and added first and last name, dob and helper number.
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Using the “New” version, you can still access “Help Others” by clicking Family Tree on the home page and then clicking either, "Overview", "Tree", or "Person".
" Help Others" is found under your name in the right upper corner.
Then the following appears.
You will need their username as well as their helper number.
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@YColeman, as you point out the new page version of Help Others requires a Username rather than a first & last name which I assumed @Pearse was using. It is my understanding that the Name, dob and helper number method will go away except for FS employees and missionaries.
See Graham Buckell’s 30Dec2022 and N Tychonievick’s 14Jan2023 comment in the following discussion-
https://community.familysearch.org/en/discussion/comment/489097#Comment_489097
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Charles - I hope they don't do away with that ability entirely. As a ward FamilySearch consultant, I work with a number of people over the phone and by being in their account with them, I am able to teach them how to use FamilySearch, fix problems, how to search, help with ordinances, etc. They closed our FamilySearch Center to make room for a distribution center. Therefore, I do not have the privilege to work with them as a patron there anymore.
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