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Assisting a member of the church using their helper number

Pearse
Pearse ✭
January 15, 2023 edited May 30, 2024 in Family Tree

I have been given permission and the helper number to help a member but I cannot work out how to get into his family tree using this number. Appreciate your help.

Regards

Tagged:
  • Consultants
  • #FamilySearch
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Best Answer

  • Pearse
    Pearse ✭
    January 16, 2023 Answer ✓

    Thank you everyone

    0

Answers

  • Chas Howell
    Chas Howell ✭✭✭✭✭
    January 15, 2023 edited January 15, 2023

    Use the Previous Version "Old" page and click on the Help Others Lifesaver Icon, then click "Full Name" and added first and last name, dob and helper number.

    image.png


    1
  • YColeman
    YColeman ✭✭✭
    January 16, 2023 edited January 16, 2023

    Using the “New” version, you can still access “Help Others” by clicking Family Tree on the home page and then clicking either, "Overview", "Tree", or "Person".

    " Help Others" is found under your name in the right upper corner.

    image.png

    Then the following appears.


    image.png

    You will need their username as well as their helper number.

    1
  • Chas Howell
    Chas Howell ✭✭✭✭✭
    January 16, 2023 edited January 16, 2023

    @YColeman, as you point out the new page version of Help Others requires a Username rather than a first & last name which I assumed @Pearse was using. It is my understanding that the Name, dob and helper number method will go away except for FS employees and missionaries.

    See Graham Buckell’s 30Dec2022 and N Tychonievick’s 14Jan2023 comment in the following discussion-

    https://community.familysearch.org/en/discussion/comment/489097#Comment_489097

    0
  • YColeman
    YColeman ✭✭✭
    January 16, 2023

    Charles - I hope they don't do away with that ability entirely. As a ward FamilySearch consultant, I work with a number of people over the phone and by being in their account with them, I am able to teach them how to use FamilySearch, fix problems, how to search, help with ordinances, etc. They closed our FamilySearch Center to make room for a distribution center. Therefore, I do not have the privilege to work with them as a patron there anymore.

    0
  • combblai
    combblai ✭
    May 24, 2024

    My 70+ year old sister asked me if I can help her with her family history memories to get them properly tagged and labeled. I was hoping to use the Helper Number. Is this still available. I can't seem to find the "Help Others" label anywhere.

    0
  • Chas Howell
    Chas Howell ✭✭✭✭✭
    May 25, 2024

    Should work. Go ahead and try it.

    0
  • YColeman
    YColeman ✭✭✭
    May 25, 2024

    Using the “New” version, you can still access “Help Others” by clicking Family Tree on the home page and then clicking either, "Overview", "Tree", "Person" or "Recent". It then appears under your name in the upper right corner

    1
  • Pearse
    Pearse ✭
    May 25, 2024

    Thank you all.

    0
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