Home› Welcome to the FamilySearch Community!› Ask a Question› Memories

I was adding photos from my iPhone. Now FS is stuck in "Syncing Photo" mode.

Options
  • Mute
HillLinda1
HillLinda1 ✭
January 14, 2023 edited August 26, 2024 in Memories

I was adding photos from my iPhone. Now FS is stuck in "Syncing Photo" mode.

0

Answers

  • Tanner Nusbaum
    Tanner Nusbaum ✭
    January 22, 2023 edited January 22, 2023

    I just had the same issue today as well. I was uploading several photos to the memories of several people and have the syncing 1 photo bar permanently on the top now. I think I know which one it is too because I dont have the option to delete that one either.

    0B9DDCE1-3CB5-4A86-98D2-DD33E759C437.png


    0
  • DDPike
    DDPike ✭
    January 23, 2023 edited January 23, 2023

    I was adding photos from my iPhone. I only add one photo. FS is stuck on "Syncing Photo"

    It has been in this mode for over 10 days. My neighbor has the same problem.

    0
  • Ryan Opperman
    Ryan Opperman ✭
    March 10, 2023

    also experiencing this issue.

    0
  • Tanner Nusbaum
    Tanner Nusbaum ✭
    March 16, 2023 edited March 16, 2023

    Hello, Tanner again,


    Just wanted to update for everyone that I have found a way to fix this issue. Just go into your app, go to more, go to help (just below settings) then click reset all data and settings. Obviously you might have to re set up any customized settings you have but it does the trick of getting rid of any photos/documents that are stuck in the sync phase. Ive actually had this issue a couple times now but that has worked every time.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 43.3K Ask a Question
  • 3.4K General Questions
  • 576 FamilySearch Center
  • 6.8K Get Involved/Indexing
  • 653 FamilySearch Account
  • 6.6K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 480 Other Languages
  • 62 Community News
  • Groups