Home› Welcome to the FamilySearch Community!› FamilySearch Help› Memories

I was adding photos from my iPhone. Now FS is stuck in "Syncing Photo" mode.

HillLinda1
HillLinda1 ✭
January 14 edited January 23 in Memories

I was adding photos from my iPhone. Now FS is stuck in "Syncing Photo" mode.

0

Answers

  • Tanner Nusbaum
    Tanner Nusbaum ✭
    January 22 edited January 22

    I just had the same issue today as well. I was uploading several photos to the memories of several people and have the syncing 1 photo bar permanently on the top now. I think I know which one it is too because I dont have the option to delete that one either.

    0B9DDCE1-3CB5-4A86-98D2-DD33E759C437.png


    0
  • DDPike
    DDPike ✭
    January 23 edited January 23

    I was adding photos from my iPhone. I only add one photo. FS is stuck on "Syncing Photo"

    It has been in this mode for over 10 days. My neighbor has the same problem.

    0
  • Ryan Opperman
    Ryan Opperman ✭
    March 10

    also experiencing this issue.

    0
  • Tanner Nusbaum
    Tanner Nusbaum ✭
    March 16 edited March 16

    Hello, Tanner again,


    Just wanted to update for everyone that I have found a way to fix this issue. Just go into your app, go to more, go to help (just below settings) then click reset all data and settings. Obviously you might have to re set up any customized settings you have but it does the trick of getting rid of any photos/documents that are stuck in the sync phase. Ive actually had this issue a couple times now but that has worked every time.

    0
Clear
No Groups Found

Categories

  • All Categories
  • 28.2K FamilySearch Help
  • 144 Get Involved
  • 3K General Questions
  • 490 FamilySearch Center
  • 528 FamilySearch Account
  • 5.3K Family Tree
  • 4K Search
  • 5.3K Indexing
  • 743 Memories
  • 385 Other Languages
  • 37 Community News
  • 7.3K Suggest an Idea
  • Groups