1950 census changed record to unknown.

TeresaWilson95

I added the 1950 census record for my great aunt [LKC8-8K4] and her husband [LL72-NK8] via searching for the record (it had not shown up in the Research Help section). I attached the 1950 census record to my aunt and uncle (but not the children as they are still living). The census record attached with no problem to my aunt's record. But there's a problem with my uncle's record. Now when I click on his name to access his record, the following message pops up: "This person does not exist, has been removed, or is restricted in FamilySearch." If I click again on his name, the record will come up.

Is there a way to fix this (I tried detaching the 1950 census record from his name. That didn't work.) It will be very confusing for new users for this error to pop up when the record is actually there.

I did search in the community forum, but couldn't find an answer there.

Thanks,

Teresa

genthusiast

I do not know a solution or cause for such a 'glitch' but PID LL72-NK8 is accessible without error. If you are still receiving the error - can you include either the link or screenshot of where you receive it?

TeresaWilson95

Here's a screen shot.... it doesn't show here, but the cursor was hovering over John's name. The 2nd screen shot shows PID LL72-NK8 as Unknown instead of John Fred Harvey. BTW, I even cleared my browser hoping that would help, no such luck.

Here's the link for his wife, where I tried to access his record and the result is the first screen shot https://www.familysearch.org/tree/person/details/LKC8-8K4

Thanks!

genthusiast

I cannot try to duplicate because I don't have iOS/Safari. What iOS/Safari versions are you using? If this is still occurring - it might be worth getting a FamilySearch representative response (I'll try flagging a Moderator).

TeresaWilson95

Well, I fixed it... here are the steps in case anyone else runs into this problem;

-completely deleted history in the browser (if this doesn't work continue with next steps)

-cleared DNS cache (search internet for instructions based on your computer PC vs MAC)

-reset NVRAM (search online for instructions for your computer).

Thanks again for your help!😊