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Can't access suggested records.

j4353
j4353 ✭
December 11, 2022 edited January 26 in Family Tree

Sometimes this message is displayed when I try to access a suggested record, for example, when I try to open this suggestion on this person's profile: GFGP-739

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We're unable to show this record to you.

This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies.

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image.png

When I click on "SHOW ALL", some information about this record is shown:

image.png

Now that I have the date and the place of the event, I can look for the image myself. And I was able to access it, despite the error message.

Below is the record image, but there is no indexed information for it:

https://www.familysearch.org/ark:/61903/3:1:3Q9M-CSW7-R2J6

On the other hand, the previous and next image indexes are all fine and viewable when I search for them.

So I wonder if this error is related to some issue with the indexing.

Many people in Brazil have been reporting this error message in groups.

0

Answers

  • PMLynch
    PMLynch mod
    December 23, 2022

    Have private messaged you.

    0
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