Error message - Person Page

BernadetteAdams1

For the past week I have been having problems with the Family Search Person Page. After signing in I clicked on the Tree tab and then the Person page tab. The person tab did not open I got an error message saying ...there is a problem.. refresh the page. I refreshed..still an error message! How frustrating! Is there anyone out there who can help me ? Thanks everyone.

BernadetteAdams1

Thanks a million for your prompt assistance , Julia! Everything is working perfectly again.

Julia Szent-Györgyi

Troubleshooting step 1: try it in a different browser.

Step 2: if it works there, then go back to your original browser and clear your FS-related saved files (cache and cookies).