When will I be able to send a message to someone who has added to the tree?

Sue Shirey Reuser

It is not working today. I get the message : Reconnecting after hardware update. And Not able to connect. Also how will I ever be able to find the answer if it is answered?

Carla Tobler

@Sue Shirey Reuser

Thank you for posting your question in the Community.

We have not been able to replicate the issue you describe. Are you still getting the error message?

Whenever a feature in Family Tree is not working properly, we suggest you clear you browser cookies and temporary files. Here is a link to an article from our Help Center that will help you do that.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Sometimes it helps to change browsers, even temporarily. Here is a link to an article that gives you a list of compatible browsers. It may be necessary to update a browser.

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

We hope this helps. Please let us know if you continue to receive an error message when attempting to send a message to another Family Tree contributor.