Home› Welcome to the FamilySearch Community!› Ask a Question› Search

Indexed records are unavailable after I edit them

E. Johnson Indexer
E. Johnson Indexer ✭
November 27, 2022 edited July 27, 2024 in Search

Dear Familysearch Community, I am having a problem, I have edited some computer indexed records from Chile which had incorrect data which I updated to reflect the actual information contained in the image to help the people who are searching those records, every thing looked fine, but once I finished editing, I realized that the records had been removed from the search results, and I couldn't have access to them anymore. This editing was done over 3 weeks ago but the problem persists with no updates on the subject. Here is the link to those records.

https://www.familysearch.org/ark:/61903/1:1:689X-FTNZ

https://www.familysearch.org/ark:/61903/1:1:6896-B91D

https://www.familysearch.org/ark:/61903/1:1:6DSZ-RKDR

I've checked the original links for each one of these records but when I click on them to see the data, it appears this message, even if I'm browsing inside a FHL center.

"We're unable to show this record to you.

This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies."

I wonder why this is happening and I would like to further help regarding this issue as soon as possible.

The Microfilm numbers for the records I edited and would like if you could check them are listed below :

7855209

7855208

7855207

Tagged:
  • Indexing
  • Editing names
  • Deleted person/people
0

Answers

  • MinnWisRoots
    MinnWisRoots ✭✭✭✭
    November 27, 2022 edited November 27, 2022

    Sounds like you talking about records that have been indexed. Try posting in Search.

    0
  • genthusiast
    genthusiast ✭✭✭✭✭
    November 27, 2022 edited November 27, 2022

    @E. Johnson Indexer

    Your questions will be best addressed by a FamilySearch Representative.

    As a Community member - I receive the following restricted access message for 7855209, 7855208 and 7855207. Indeed the catalog shows they are restricted: https://www.familysearch.org/search/catalog/80144?availability=Family%20History%20Library

    To view these images do one of the following:

    Access the site at a FamilySearch center.

    Access the site at a FamilySearch affiliate library.

    However 7855208 and 7855207 show that their indexes are searchable. Browsing the index - at home - I do not see the Edit feature available - so I suspect you must have edited the records while at FamilySearch center/Affiliate library? If so, this would not be an Indexing Project issue but a published record collection - edit feature (yes edit of the index) issue - which is properly placed in the Search category (I believe).

    I do not know whether editing a record changes the address - but such could be the case - meaning those URLs will no longer work because they either 1. no longer exist (having been edited or changed) 2. the change does not point correctly from the old address to the new? I would need to have more information from FamilySearch (just like you) as to what happens to the old index once there has been an edit - but I suspect this occurrence is not normal/expected behavior - because Editing the index in other collections has not caused the problem in the past.

    Since you say searching the index no longer returns the results for these persons - we know 1. the record has been removed/'placed' somewhere else - again we in Community who are not FamilySearch representatives - would need to know more information about the internal working of the FamilySearch index to be of help.

    By coincidence or design similar problems are occurring in other collections (1950 US Census) - and there has been Community notice that engineers are aware/working on the issue (I do not recall having seen notice that the issue is fixed). Perhaps the issue is spreading amongst more collections now. It almost seems as if there is some third-party involvement in these occurrences - meaning not necessarily an isolated result of FamilySearch's systems/platform but interference from some other source. I hope not malicious hackers and that these issues can be resolved soon (there is so much of this going on these days that without a public notice one may never know the cause). I suppose if it were malicious there will be a public announcement - perhaps 6 months down the road...?

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    November 27, 2022 edited November 27, 2022

    I just checked a record that I recently edited while at my local Affiliate. The URL has not changed.

    https://www.familysearch.org/ark:/61903/1:1:D323-HY2M

    Screenshot I saved while I was at the Affiliate, showing the live Edit:

    image.png


    2
  • E. Johnson Indexer
    E. Johnson Indexer ✭
    November 29, 2022 edited November 29, 2022

    genthusiast

    Sure, I have edited most of those records inside a Family History Center, although Film 7855209 appeared to be open, maybe there was a glitch in the system? I hope my editing does not delete those record entries or change the address , I dont know if the change does not point correctly from the old address to the new, because that would be a question we should ask to the Engineers and see if they can help solving this issue.

    0
  • genthusiast
    genthusiast ✭✭✭✭✭
    November 29, 2022

    @E. Johnson Indexer

    I'm wondering if perhaps FamilySearch is migrating some collections to the new Catalog in the background or something. I don't really know what would make records disappear or the URL no longer work. I would doubt that your edits had anything to do with it. If you want to get the attention of a FamilySearch representative/Support you can use the Flag icon on your post and write a Report.

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    November 29, 2022 edited November 29, 2022

    I'm not a member of the LDS Church. Working from home, all 3 of the OP's links give me the no access message (below). And searching by DGS number returns a no such number message.

    image.png


    1
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 570 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups