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Escalate to engineers: Source Linker again not attaching sources

dontiknowyou
dontiknowyou ✭✭✭✭✭
November 18, 2022 edited July 12, 2024 in Family Tree

Today I have tried multiple times without success to attach this record to this profile:

https://www.familysearch.org/ark:/61903/1:1:QV28-QPKL

https://www.familysearch.org/tree/person/details/K45F-7FF

The Source Linker appears to work normally, and shows the task as completed, but the profile still does not have the source attached.

Tagged:
  • Source Linker not working
0

Answers

  • Maile L
    Maile L ✭✭✭✭✭
    November 18, 2022

    @dontiknowyou

    I was able to attach the source, and it is currently showing up on the Source page. I hope that helps. Maile :)

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    November 18, 2022

    I was able to attach the source, and it is currently showing up on the Source page. I hope that helps.

    That helps to establish the problem is intermittent.

    0
  • Carolyn Roeth
    Carolyn Roeth ✭
    November 19, 2022

    I have a similar problem. The source appears to be attached, but the upload memory function doesn't work so there is no document attached to the source. I can go in later, after the "memory" is processed, and attach it to the source, but that is a hassle when it should attach the first time it is uploaded.

    0
  • noahd
    noahd ✭
    November 22, 2022

    Same exact problem for the last several days. Open the source to "review and attach", click on attach, both sides turn green, back to the person and the source is still available in Research Helps. It will add the event, "changes" show event was added, but the source did not attach and is still available.

    0
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