Issue with portrait being rotated sideways
I'm trying to add a portrait from a photo that I uploaded to one of my ancestors. The portrait, after selected, is being applied in a sideways position. When editing the portrait, the photo appears right side up.
Pid: L13S-336
Answers
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Also happening on L13S-9J6
Another thing I have noticed is, I often have to rotate the image after uploading it. On my computer the photo is right side up. After uploading it to FS, I have to rotate it 90 degrees. After creating the portrait, it appears the FS is re-rotating the photo to make it sideways.
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Actually, this sounds like your electronic device's fault. When you take a digital picture with a modern camera or smart phone, or tablet, it saves a marker that says 'this side up'. So often your computer program or phone shows you those images in the upright position, even thought they aren't saved in that orientation. You can see this if you take a picture in landscape mode on your phone and then look at it when you hold your phone upright. It shows your photograph upright and very small because it trying to fit it across the width of the screen. If you then turn your phone sideways, the picture rotates and fills the screen much larger because the width of the screen is greater. SO, when you upload these pictures to FamilySearch, it doesn't read this automatic up marker and shows it however the picture was saved. Here are several articles that talk about this problem and give suggestions on how to fix it.
Why do my images appear sideways or upside down?
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Why does FS provide an image rotating tool, if it's just going to rotate the image back when creating the portrait?
I did not create the photos. I was hoping this could be resolved with FS provided tools.
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This help article may provide additional information
How do I rotate a photo or document in Memories?
- If you rotate images with the built-in Windows Photo software, they do not show correctly in Memories.
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I want to believe that this link from the user AnneLoForteWillson is not spam.
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@Martin2248 AnneLoForteWillson is a moderator and has provided links from the Help and Learning Center. You are welcome to explore the Help Center if you wish to verify the information she provided. https://www.familysearch.org/help/helpcenter/landing
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