Feedback / Help Menu.
FamilySearch now makes it so difficult to offer "feedback" that it becomes a barrier to actually providing "feedback". It would be more helpful to do it the old way. You press feedback and you give it instead of going to the FamilySearch community where I find it difficult to figure out where to navigate too. So, I usually do not bother anymore.
So, while I am here, instead of trying to offer feedback, here is one suggestion: The Help ? feature in FamilySearch has become so bad, that we are now telling patrons to just Google their question and it invariable takes you right to the answer in FamilySearch rather than trying the FamilySearch Help ? feature that usually requires 5 or 6 different searches to maybe find something helpful or maybe not. Some people may not be aware of this.
Comments
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Do you have some specific examples? I'd love to see a comparison between the two. I am getting reacquainted with FamilySearch after several years away, and this is of interest to me.
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when FS gives a 1950 hint it won't let you see it-this has happened on at least 3 different people
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@Bruce McLeod We are currently working on improving our customer feedback processes. In regards to giving feedback, there are a lot of different solutions worth investigating with a variety of pros and cons. For example, one pro to using the community is that it allows users to vote on each others ideas giving product managers an idea of which problems matter to users.
If the feedback button took you directly to the right community category to ask your question, rather than the home page, would that solve the issue? Is the outcome you're looking for to:
- Minimize the number of clicks it takes to offer feedback.
- Minimize the amount of time it takes to offer feedback.
or is there something else that should be considered?
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