I can no longer log in to Familysearch directly

System

This discussion was created from comments split from: FamilySearch account login issue.

Edward Dee Crews

I work in the temple office (recording). When the temple reopened after Covid and had to change my password for security reasons, I could no longer log in to Familysearch directly; I have to go through my church account which requires several extra "clicks" to get there. Is there a way I can login directly again like I used to? Other office workers said that didn't happen to them.

Thank you for your help.

Rose

Vartika

Post has been edited to remove personally identifiable information.

OConnorAnne1

When you change your Church account password it no longer changes your FamilySearch password. If you can remember your old password try logging in with that. If that works you can then change your password to match your Church Account password if you wish. If you have forgotten your old FamilySearch password, you can recover it.