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Photos do not show up on Portrait Chart but do on Landscape Chart!

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  • Mute
CFitzgarrald
CFitzgarrald ✭✭
September 30, 2022 edited August 26, 2024 in Memories

A friend's photos on her Portrait Chart do not show, but they are there on the Landscape Chart & also pages. How does she get the photos to show on the Portrait Chart? Thank you for your help.

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Answers

  • Jill 2021
    Jill 2021 ✭✭✭
    September 30, 2022 edited September 30, 2022

    Hello,

    I tried this on my account and it did show photos of ancestors in both Landscape and Portrait views.

    Pending image.png

    and

    Pending image.png

    Is there any of her information she would like to share so that I may replicate the issue and perhaps help her resolve it?

    Kind regards,

    Jill

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    September 30, 2022 edited September 30, 2022

    Does the friend have portraits selected in the options menu?

    Screen Shot 2022-09-30 at 8.40.40 AM.png


    1
  • CFitzgarrald
    CFitzgarrald ✭✭
    October 1, 2022

    I took a screen shot & sent it to my friend & hopefully this is the answer! I appreciate your help. Thank you.

    1
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