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Please help me reset my previous account username and password

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  • Mute
System
System admin
September 21, 2022 edited July 11, 2024 in FamilySearch Account
This discussion was created from comments split from: FamilySearch account login issue.
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Answers

  • patsykellerville1153
    patsykellerville1153 ✭
    September 19, 2022

    Please help me reset my previous account username and password

    0
  • DavidBeck1
    DavidBeck1 mod
    September 20, 2022 edited September 21, 2022

    @Pat5,172

    Hello

    Looking at our FamilySearch account database, we can see you have 3 accounts. You only really need 1!

    Do you presently have access to any of these 3 accounts?

    One of our Support agents will contact you in a private message and try to help move on and out of this predicament.

    Cheerio for now!

    1
  • VartikaNain
    VartikaNain ✭✭✭
    September 21, 2022

    One post has been edited to remove personally identifiable information.

    0
  • Velda Deidre Moa
    Velda Deidre Moa ✭
    November 23, 2022

    Actually FAMILY SEARCH SIGN IN is OK I see.ITS MY CHURCH ACCOUNT THATS BEEN HACKED. Iuse same username password for both accounts.. it allows me to change password but not username

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  • Maile L
    Maile L ✭✭✭✭✭
    November 29, 2022 edited November 29, 2022

    @Velda Deidre Moa if you feel there is a security breach with your account, please read this article and follow the instructions within it. https://www.familysearch.org/en/fieldops/article/data-incident-instructions-for-support

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  • lucien Chimene
    lucien Chimene ✭
    December 4, 2022

    Please could you help me reseting my previous account username and password? Thank you

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  • Maile L
    Maile L ✭✭✭✭✭
    December 5, 2022

    @lucien Chimene Please read through the FamilySearch Help Center article "I forgot my FamilySearch password or username" at https://www.familysearch.org/en/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

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