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How do I prevent my Free LDS ancestry.com account from linking me to their purchase page?

ReddyKevin1951
ReddyKevin1951 ✭
September 16, 2022 edited September 16, 2022 in FamilySearch Account

When I enter through the LDS link page, which has 8 or more free family history services links, and when I select ancestry,com, it responds with an error message that my FamilySearch account has already been linked with ancestry.com. It provides a link to my account and when clicked on, my account appears just fine; but when I try to change or add anything, like a hint, it sends me to the ancestry.com account purchase page. What am I doing Wrong?

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Answers

  • Carla Tobler
    Carla Tobler mod
    September 16, 2022

    @ReddyKevin1951

    Thank your for posting your question in the Community regarding your ancestry account.

    We are sending you a private message to gather more information before forwarding your question to our Specialty Department.

    Please watch for a red dot near the bell in the upper right corner of this website.

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