Problems with Religious information campaign
A guest informed us of the following about a campaign:
"Email stated had religious information about a relative - after logging in, LDS stated "unable to retrieve that information". What shall I tell her about this situation?
Answers
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Dear A Howell
In trying to investigate your "problem with religious information campaign" I would need further information from yourself about the name of the said campaign, and any information about the person you were searching for. A name and any other information regarding their dates of death, birth etcetera would enable us to look into it a bit more for you.
We look forward to assisting you further.
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I have had similar situations
in my case it is because I use multiple FS accounts on the same computer.
If I get an email from some email campaign - and I try to click on the link
BUT if I am logged in with a different user id - then the user id that got the email - then I will often get this sort of error.
before the user clicks on the link -- they should ensure that they are logged into familysearch on their account and not on anyone elses. other wise you will get weird messages indicating things couldnt be found,
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