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Continuing problem: users with new account can't sign in to Community

Charliece Hillery
Charliece Hillery ✭
September 12, 2022 edited September 12, 2022 in FamilySearch Account
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I have seen the above message at least 4 times over the last month. Entering the username gets nowhere.

I also see a message that "SSO" has not passed an email address. We checked and there was an email address shown on their account.

Any suggestions?

0

Answers

  • Carla Tobler
    Carla Tobler mod
    September 12, 2022 edited September 12, 2022

    @Charliece Hillery

    We are sending you a private message regarding this issue.

    Please watch for a red dot near the bell in the upper right corner of this website.

    0
  • David Bennion 1
    David Bennion 1 ✭
    September 12, 2022 edited September 12, 2022

    Please assist with the site to receive your assistance. Good sister has lost her husband via death and his / their family history account. Her membership number “already exists” but I have been unable to access her, or any of her/his information. I recognize the need , but all of this is sacred, not secret.

    0
  • Carla Tobler
    Carla Tobler mod
    September 12, 2022

    @David Bennion 1

    We are sending you a private message to gather more information.

    Please watch for a red dot near the bell in the upper right corner of this website.

    0
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