Continuing problem: users with new account can't sign in to Community

Charliece Hillery

I have seen the above message at least 4 times over the last month. Entering the username gets nowhere.

I also see a message that "SSO" has not passed an email address. We checked and there was an email address shown on their account.

Any suggestions?

Carla Tobler

@Charliece Hillery

We are sending you a private message regarding this issue.

Please watch for a red dot near the bell in the upper right corner of this website.

David Bennion 1

Please assist with the site to receive your assistance. Good sister has lost her husband via death and his / their family history account. Her membership number “already exists” but I have been unable to access her, or any of her/his information. I recognize the need , but all of this is sacred, not secret.

Carla Tobler

@David Bennion 1

We are sending you a private message to gather more information.

Please watch for a red dot near the bell in the upper right corner of this website.