How quick is the turn around time was needing help from FamilySearch?
If I were to set an appointment with someone from FS, what is the turn around time for me to get my questions answered or to get help. For example, a youth group comes into the FH Center and one of them is having trouble with their password, and needs help from FS. If we set up an appointment for them to be contacted, will it be a day or two or within minutes?
Thank you, Rayleen Barnes
Best Answer
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@Rayleen H Barnes, right the youth groups can be a challenge to create a positive experience for everyone, large numbers and short time frame. You may consider pre-scheduling an appointment time in advance anticipating at least one or two youth will have an issue.
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Hello @Rayleen H Barnes
When you set up the appointment - you select the day and time that suits.
It is likely that the time slots available will be an hour or so in the future ie not immediate.
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@Rayleen H Barnes - thanks for reaching out to FamilySearch Community. It will probably depend on which Mission you reside in. In the Europe Area Mission / UK and Ireland Team we endeavour to answer queries within 48 hours, whether by email or posted on Community. I'm not personally involved in answering phone calls but generally appointments are made at a time to suit you. Individual Missionaries are part time and their circumstances vary in the same way as our guests / patrons lives do. Some Missionaries will serve predominantly in the mornings, whilst others will prefer afternoons, and others will prefer evenings. We also serve Monday to Friday for an average of 3 hours per day. We also tend to work within our own time zones and within our own language areas. I hope this will clarify the extent of the assistance you will receive from us. Please don't ask us to do your research for you. We're not allowed to do that. We don't want to rob you of the joy of finding, connecting, and gathering your families together. Those experiences should be yours and yours alone. We will however do everything we can to help point you in the right direction and suggest areas of research / techniques that will help you have a joyful and successful outcome.
Kind Regards,
John L. Kennedy.
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@Rayleen H Barnes - Hi, it's me again. I'm sorry if I got the wrong end of the stick and didn't answer your specific query too well. Our Stake FH Center is currently manned by three part time FamilySearch Support Missionaries, including myself, who are all available to resolve these issues at "point of sale" as it were. We are also able to contact any one of our fellow missionaries on Skype for technical support. There would be no real response time. It would be resolved there and then to ensure that as little time as possible was wasted so that each visitor to the FHC had as positive an experience as possible. I think we would also suggest that the leaders of such groups would prepare them by ensuring that that all log-in information including passwords was sorted out before they arrived at the centre. Hopefully you have now received a full answer to your query.
Kind Regards,
John L. Kennedy.
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