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No telephone service in my FHC

KathyMiller1
KathyMiller1 ✭
September 4, 2022 in FamilySearch Center

For almost a month now I have had no telephone service. The phone has a crackling sound when you turn it on. When I call the number I do not get a "this number is not in service" message. The FHC needs phone service. The FM group has already refused to service it saying is it not their responsibility anymore. My Stake Clerk has messaged Church headquarters about it but no news or answer. Some of my patrons drive quite a distance to come visit our FHC. Being able to call ahead to know that we are open is valuable.

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Answers

  • Quint Hurst
    Quint Hurst ✭✭
    September 5, 2022

    @KathyMiller1

    The phone service at our stake building was out of service and no one complained except for the Family History Center. We asked for a private line and got one. That solved our problem.

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  • KathyMiller1
    KathyMiller1 ✭
    September 5, 2022

    Who did you ask for the private line and was it a land line or a cell phone, I have herad that we should be able to get a cell phone but I can't find anyone who knows how.

    So any info would help.


    thanks for the answer.

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  • Quint Hurst
    Quint Hurst ✭✭
    September 6, 2022

    We got permission from the Stake President to have a land line installed.

    0
  • KathyMiller1
    KathyMiller1 ✭
    September 6, 2022

    We have the land line. It just doesn't connect.

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  • Quint Hurst
    Quint Hurst ✭✭
    September 6, 2022

    The phone company could check your phone line to see if your line is working. They will repair the line if the problem is out side of the building. If it is inside of the building the Stake should see that is repaired. It may be a loose wire or a defective phone.

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  • KathyMiller1
    KathyMiller1 ✭
    September 6, 2022

    Phone company is through Salt Lake and we cannot get any answers from them. The local FM group says it is no longer their concern. This is maddening.

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  • MaureenE123
    MaureenE123 ✭✭✭✭
    September 7, 2022

    I am not connected with FamilySearch.

    For North American FHCs there is a Group "FamilySearch Center Technical Support"


    PXKGLKEK02HC.jpg

    https://community.familysearch.org/en/group/76-familysearch-center-technical-support

    You would be required to join this, but there seems to be more "official" response to queries posted there.

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  • KathyMiller1
    KathyMiller1 ✭
    September 7, 2022

    I have been a part of this for over 2 years. I will talk to them tomorrow night.

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