FamilySearch Center Support North America
Quick links for managing your FamilySearch Center.
- FamilySearch Help and Learning Center
- FamilySearch Center Learning Resources
- General Handbook of Instruction Section 25
- Resources for a new stake FamilySearch center coordinator
- What is available in the FamilySearch Center Portal
- FamilySearch Blog (What's new or changed in FamilySearch)
Phone support for FamilySearch's equipment, software, policies, or operations. Our support team is available from 8 a.m. to 8 p.m., Monday through Saturday. On Sundays, we're open from 12 p.m. to 8 p.m. Mountain Time. You can reach us by dialing 1-866-406-1830 and selecting option 5 for "FamilySearch Center Leader, Operations and Equipment Support."
Email support at nasupport@familysearch.org.
NO MEETINGS IN DECEMBER!
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Starting January 2026, FamilySearch Center Connect will host monthly online meetings offering area-specific guidance and support.
FamilySearch Center Connect
This new format is designed to:
- Provide a consistent, predictable meeting structure supported by FamilySearch.
- Deliver current and accurate information.
- Strengthen collaboration across centers.
- Ensure content is relevant to each area's needs.
This new format is designed to:
- One Monthly Meeting per Area: Combining updates, training, technical support, and coordinator discussions into one comprehensive session.
- Geographically Organized Sessions: Tailored to the unique needs of each area, allowing for more meaningful participation.
- Focused Content: Covering technology, operations, best practices, and collaboration.
- Community Connection: Opportunities to share experiences, ask questions, and support one another.
- Date and Time: Each meeting time is listed in the Mountain Time. Please convert to your Local Time Zone so you are on time for your Area.
Meeting Day and Time for Each Area
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|---|---|---|---|
US Southeast | AL, AR, FL, GA, KY, LA, MS, NC, SC, TN | 2nd Thursday | 5:00 PM MT |
US Central | CO, ID, IL, IA, KS, MN, MO, MT, NE, ND, SD, WI, WY | 2nd Thursday | 7:00 PM MT |
US Utah | UT | 3rd Thursday | 5:00 PM MT |
Canada | All provinces | 3rd Thursday | 7:00 PM MT |
US West | AK, CA, HI, OR, WA | 3rd Thursday | 9:00 PM MT |
US Northeast | CT, DE, IN, ME, MD, MA, MI, NH, NJ, NY, OH, PA, RI, VT, VA, DC, WV | 4th Thursday | 5:00 PM MT |
US Southwest | AZ, NV, NM, OK, TX | 4th Thursday | 7:00 PM MT |
Note: Dates and times may be adjusted for holidays or area-specific needs.
Send your questions or comments to: Center-Connect@FamilySearch.org.
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