Family Tree will not add any sources

KWH2-SM3

When I try to add Sources to a person I get a gear type item that just goes round and round

Are you getting this also. Its been a few days.

Are they doing an upgrade? Is the system expecting to be disabeled for more days?

Could they put in a notification letting the users know the expected fix date?

Thank you

Ann Vestal

Iver Hagen Jr 25 January 1903 – 27 June 1958 • L28C-KKT

Try to add the source and the gear comes up

This is just one of many I have tried

I prefer an email

a-vestal@msn.com

Sara Ann Saxton KWH2-SM3

Gordon Collett

I've added quite a few sources today without any trouble.

Have you tried the usual advice? Restart your computer, clear cookies and cache, make sure your browser is up to date?

I just tried attaching your example and things worked just fine. I did detach it again so you will need try the fixes I mentioned then see if you can attach the source.

KWH2-SM3

I thank you for helping me. I turned off the computer shut down totally and then restarted, still no success then I switched from Firefox to the Brave browser and attaching sources works in that browser

Thank you for reassuring me that this wasn’t a churchwide problem and giving me courage to find an answer on my end

Ann Vestal

KWH2-SM3

Please send the problem to support

Fire Fox Browser is not work as far as being able to add Sources

Also e-mail support address goes to blank each time I try to use.

I do believe both of these problems need to be sources to the software department

Thank you

Sara vestal

KWH2-SM3

One more suggestion the

"Suggest an Idea" area does not work either

thank you

Sara Vestal

Julia Szent-Györgyi

@KWH2-SM3, I use FamilySearch daily in Firefox, and everything works perfectly fine, including attaching sources in Family Tree, and the Suggest an Idea section of Community. In other words, the problem is on your end, not FS's.

When FS works in one browser but not the other, usually some browser housekeeping fixes the issue: make sure the browser is up to date, and clear you FS-related browsing history (cache and cookies).