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Using Match link in Family Tree Maker 2019

Bennett Russell
Bennett Russell ✭
September 2, 2022 edited September 2, 2022 in General Questions

While I am in Family tree maker after I see a blue square beside an individual's name, I click the blue box. Which takes me to familysearch for possible matches. From within Family tree maker, I have an option to accept or not the suggestion. After viewing about a dozen of them, I am seeing something that does not look right. This can be seen from an image I have attached to this post. The father and spouse to the name of the individual, are identical. Do not know if this issue is with FamilySearch or Mackiee.com. So I thought I would post here first.

FamilyTreeMaker_Match.jpg


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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 2, 2022

    On the FamilySearch tree, Emma Chandanais L2M8-PL3 is shown as the daughter of Hector Chandonnet L8MV-3FJ. There is no spouse listed for Emma.

    The changelog shows many changes made to that family unit, but the most recent was in Sep 2016. https://www.familysearch.org/tree/person/changelog/L2M8-PL3

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  • Graham Buckell
    Graham Buckell mod
    September 6, 2022 edited September 6, 2022

    As @Áine Ní Donnghaile says, there does not appear to be a problem at the FamilySearch end.

    I suspect it is an issue in the interface between FamilySearch and Family Tree Maker. Have you tried repeating the exercise? Worth seeing if the same error re-occurs.

    You could also try detaching her from her parents and re-attaching her to see if the error persists. Perhaps run the check before re-attaching as well.

    As an aside, Hector was only 13 when Emma was born. So it looks seriously like she has been attached to the wrong parents anyway!!

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 6, 2022

    @Bennett Russell

    And, if the problem continues, try MacKiev's Live Chat support.

    https://support.mackiev.com/597357-Live-Chat-Service

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