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How do I invite someone into my family group?

Caleb L
Caleb L mod
September 2, 2022 edited July 9, 2024 in General Questions

I created a family group but I can’t add anyone. Any idea why? When I click the person nothing happens.

8E75AB63-C316-4F09-AD2D-333807FB362F.jpeg


Tagged:
  • Family Groups
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Answers

  • LilianW1
    LilianW1 mod
    September 2, 2022

    This is working fine for me when I click invite member I have a choice to send a link or an email to the invited person. Here is a link to an article How do I invite people to join a family group?

    Perhaps you need to clear cookies

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  • Caleb L
    Caleb L mod
    September 2, 2022 edited September 2, 2022

    From the app I clicked more -> then help -> reset data and all settings but that still didn’t allow me to invite others into my family group. I can message in the group but that is all.

    609DC22E-08CA-4735-AFED-C7CFF5B4986B.jpeg


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  • LilianW1
    LilianW1 mod
    September 2, 2022 edited September 3, 2022

    I have also tried the mobile app and it works for me.

    https://www.familysearch.org/en/help/helpcenter/article/what-operating-systems-do-the-familysearch-mobile-apps-require


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  • AnneLoForteWillson
    AnneLoForteWillson mod
    September 6, 2022 edited September 6, 2022

    @Caleb L on the mobile app, when you click the invitation icon it should have a pop-up with the message (and link) at the top and the option of how you want to send it. Messages, email, airdrop... Any chance you have pop-ups blocked for that app?

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