How to recover a church leaders familysearch account
I have this sister who is unable to log into her familysearch account for some reason. We have checked her credentials and it seems okay I suspect as a relief society president her account may have expired. These are here information:
- Name: xxxxx
- Record No: xxxxx
- Birth date: xxxxx
Any help will be most appreciated. 😊
Answers
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You should take this individuals private information off of this post and contact FamilySearch directly via email or telephone. This is a very public site!
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I have moderated the above comment without recording any details. Please do not post person details as this is a public site and can be seen by every one.
Thank you
Cedar
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accounts expire?
since when do accounts expire?
I assume you may mean the password expired.
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Thank you for the update on not posting such information. For the contact I have tried that and there's no means to do that from my location so please help me with the email or phone number.
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Yes ...
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Ok It has nothing to do with her job. She needs to contact login/registration and make an appointment with them. She can do that today. If you have trouble seeing how to contact login let us know.
Thanks for trying to help her!
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I think it may be related to the fact that at one time FS and LDS.org were using the same account
and then later it got broke out - like a year or two ago,
(techncially the same user id value) - but now two different accounts I think.
have you been able to get it resolved?
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If you cannot use Contact us for some reason you can post at this link in Community with the problem and they will be able to help. https://community.familysearch.org/en/categories/familysearch-account
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