reinstate the phone support for local FHCs thur thru sun

Denney Pugmire

Phone support for our local FHC (Salt lake granger North Fam Hist Ctr) and apparently all FHC's has been stopped thur thru sun... this is terribly inconvenient for persons coming to our FHC. Many of our problems involve people getting a FS account or logging in, so if there is no immediate phone support, the people simply have to go home.

We also have technical issues like duplicate sign in error messages in our system, but with no phone support, we simply cannot function in an optimal manner.

Obviously this problem is not just for our own FHC, but for all FS patrons who now have to set an appointment to resolve a problem. From a practical standpoint, I believe that most simply will not participate in FS if they are not able to resolve their problem with a live person (or chat). So it seems very short-sighted to stop this service at least from a user's perspective. Many users are uncomfortable with computers and FS as it is, and if an added layer of difficulty is generated, we will simply lose a group of potential users.

Please consider re-instituting the phone support (or chat) thursday thru sunday's.

Thanks for your kindness in listening to my concerns.

Bro Pugmire

VartikaNain

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