Why not have a phone number for FHC consultants?
I work at a FHC in NC and I work at night 7-9PM. A same day appointment will not help me to answer a question from a patron who needs help immediately. They will go away and not come back for a year or more. I'm old and not technologically savvy, so I need help from time to time, to help someone who comes in for help at night. It cant wait till the next day or two. Then that patron goes to something else. I really dont understand why you are getting rid of the phone system? A two minute answer to a question seems much more efficient than a 30 min session with a missionary when you have a quick question about the technology or how to use a part of FS. I tried a question yesterday and used parentheses and changed the question 4 times and each time got over 5000 answers and none of the answer to my question. Very frustrating. So consequently will not be using the ? system on the computer, will just wait till someone can answer it for me. This is very frustrating, and not efficient.
Answers
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I really think that FHCs should be able to phone. The staff there has already taken care of the first level of problem solving with the patron.
At least have phone support for login issues.
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That is where your ward Temple and Family History Consultants come in. You should have their phone numbers through the directory. Otherwise, anyone else should call their center and leave a message. Remember, all workers are volunteers.
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