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Family Tree profile picture error

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georgeparkmyers1
georgeparkmyers1 ✭
August 12, 2022 edited July 12, 2024 in Family Tree

In Family Tree, the profile picture for an ancestor doesn’t always appear when a photo is already there. The profile shows as empty. The memory section has available photos which can be/is attachable. Unnecessary and confusing efforts result. How do I stop the error on my tree?

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  • Sam Sulser
    Sam Sulser admin
    September 16, 2022

    @georgeparkmyers1 Thanks for bringing up that we hadn't answered this. I'm sorry about that. Can you share an example of what you are experiencing? A person number is all I need. Then I can see if I can help or if I need to get engineering involved. Thanks! Sam 😊

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