News to get LIVE help from FamilySearch North America Support
From the FamilySearch North America Support Team
Starting on September 1, 2022, FamilySearch will provide live support to its patrons through “scheduling appointments on Google Meet” on all days of the week. This simple meeting technology enables faster resolutions to patron issues through screen sharing and real-time assistance.
Earlier this year, FamilySearch introduced this virtual appointment option to receive support on weekends. This new technology has now been used by thousands of patrons with great success and will soon be available for all days of the week.
What does this mean to you? FamilySearch will continue to provide free support to those who use its services. This support will now be delivered through the FamilySearch Community and by scheduling an appointment with Google Meet.
The new option to schedule a live virtual appointment will replace the old phone-based support system starting on September 1, and live phone support will be discontinued at that time. Scheduling an appointment has proven effective to address urgent issues as well as providing patrons with flexibility to schedule meetings at convenient times in the future.
Learn more about these support methods as well as other personalized assistance available through FamilySearch by visiting the North America Support page on FamilySearch.org.
We look forward to continuing to support you as you learn more about your family on FamilySearch.
To see all options to contact FamilySearch in each area, visit our Contact Us page.