Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Problem Viewing My Own Tree in FamilySearch

DavidNCraig
DavidNCraig ✭
August 11, 2022 edited August 13, 2022 in Family Tree

When I open my tree, the tree of the last person I was viewing opens, not mine. This happens on my personal PC, and at the FHC.

1

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    August 11, 2022

    For me, the tree/person displays as expected in Chrome but not in Firefox.

    There have been other reports of problems in Firefox in the recent past.

    0
  • DavidNCraig
    DavidNCraig ✭
    August 11, 2022

    Firefox at home, Chrome at the FHC. My own tree not opening with both Web Browsers.

    0
  • Julie Lofgreen
    Julie Lofgreen ✭
    August 11, 2022

    I've noticed the same thing. When your tree is displayed, hit the icon of a home in the upper right hand corner. This resets the home person to you!

    0
  • Graham Buckell
    Graham Buckell mod
    August 11, 2022

    Have you tried resetting your FamilySearch cookies?

    https://www.familysearch.org/cookies


    0
  • DavidNCraig
    DavidNCraig ✭
    August 11, 2022

    Both the "Home Icon" and "Reset FS Cookies" suggestions did not help.

    0
  • Sam Sulser
    Sam Sulser Community Manager
    August 11, 2022

    @DavidNCraig Let me suggest you schedule an appointment to meet with support to get help with this issue. Go here to the Contact Us page, then scroll down a bit and select schedule an appointment.

    Sam😊

    0
Clear
No Groups Found

Categories

  • 30.3K All Categories
  • 24.4K FamilySearch Help
  • 127 Get Involved
  • 2.7K General Questions
  • 444 FamilySearch Center
  • 467 FamilySearch Account
  • 4.5K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 643 Memories
  • 6.6K Temple
  • 326 Other Languages
  • 34 Community News
  • 6.7K Suggest an Idea
  • Groups