Problem Viewing My Own Tree in FamilySearch

DavidNCraig

When I open my tree, the tree of the last person I was viewing opens, not mine. This happens on my personal PC, and at the FHC.

Áine Ní Donnghaile

For me, the tree/person displays as expected in Chrome but not in Firefox.

There have been other reports of problems in Firefox in the recent past.

DavidNCraig

Firefox at home, Chrome at the FHC. My own tree not opening with both Web Browsers.

Julie Lofgreen

I've noticed the same thing. When your tree is displayed, hit the icon of a home in the upper right hand corner. This resets the home person to you!

Graham Buckell

Have you tried resetting your FamilySearch cookies?

https://www.familysearch.org/cookies

DavidNCraig

Both the "Home Icon" and "Reset FS Cookies" suggestions did not help.

Sam Sulser

@DavidNCraig Let me suggest you schedule an appointment to meet with support to get help with this issue. Go here to the Contact Us page, then scroll down a bit and select schedule an appointment.

Sam😊