Return Batch with image problem?
I have a batch that is missing every other page over the whole range of reference images. There used to be a button to return a batch for image issues but I don't see it anymore.
Answers
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Hello, Thank-You for contacting our Community. If I could have the name and code (which is the numbers and letters after the name of the batch, I could help.
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You can do a Batch>Return Batch from the menu. But the Project Managers should know about a problem like that, so please hold the batch for a while and post the Batch Code or URL and one of the Moderators will notify them and let you know when to return the batch. or, if you can Index or review it without the aid of the reference images, to submit it.
The Batch Code is a combination of letters and numbers that looks like MXXX-XXX and is at the end of the batch name enclosed in brackets [. ]. Whenever you post a question or comment about a specific batch it’s most helpful to post the Batch Code so we can look at the batch in question.. Thanks.
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Venezuela—Registro Civil, 1873–2004 [Parte A] [MSTR-THJ]
It jumps 2 or 3 images at times. Can't finish an entry because the next image is not the next page.
There was another one yesterday (28th) that did the same thing. Unfortunately, I returned it, thinking it would give me the choice to report the problem. It was at about 5:30 pm and was complete except for the last record.
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Hi Jerry Hill, Does the problem occur when you try to use the reference images to complete the last entry?
From a shared batch we are unable to see the reference images!!
I did go to the originals for the batch MSTR-TH and the pages are in order, starting with item #74 on the left hand page of image 1. The right hand page of image 1 has #75 at the top of the page, #76 starts at the very bottom of the page and continues on image 2 so I am assuming that the problem comes when you attempt to complete # 79 which starts at the bottom of the right hand page on image 2. Is that the correct assumption?
In the originals #79 continues on the next page and then #80, so all appears to be in order. This would indicate that the problem is with the reference images which as I mentioned above we cannot see on a shared batch.
If all of this is correct you need help from a monitor to resolve the issue.
Hope this is a little help. You could view the original to finish #79.
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Hi Jerry Hill
Try clearing cache and cookies on your browser. It might be a browser problem.
As Larry Clarke mentioned, we can't see the reference images of a shared batch via the Web Indexing program. By going to the originals on film, I can see that the reference images are intact. Here are the original two images (boxed in red) and the +1 and -1 reference images.
FYI, Larry and anyone else trying to use the method I have previously outlined for viewing reference images, the numbering scheme of the images was not exactly as I had mentioned in my post on this issue.
Here is the "About Batch" info: 007979963_02925 for the first 2-page image in this batch. The first number is the ID of the Image Group, and the second number is the position of the image within that Image Group. In this case, five (5) films rather than the more common one (1) film comprise the "Image Group 007979963 ". The first of the two batch images is the 2925th starting from the first image of the first film, which calculates to be the 152nd in the last film. The image I posted just following the batch images shows the results of the Image Group search.
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Yes. The problem is trying to finish record 79. It starts on page 34 but the next reference image is page 36, which starts with record 83.
If you scroll through all the reference images, page 38 and page 41 are also missing on the plus side. Pages 32, 29, and 26 are missing on the minus side. The problem is endemic.
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Hi Jerry
OK. It could be a batching problem because the images exist in continuous order on film. Or, it could be a problem with your browser. Please try a different browser (e.g. Firefox or Microsoft Edge). I hope that a Moderator will weigh in on this once Jerry reports on his success with trying a different browser or cleaning up his current browser.
For example, here is the image with pages 37-38 - from the film.
Here is the image with pages 40-41
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Nope.
I just opened the batch in Microsoft Edge (which I hate and never use, so there are no cookies and no cache to clear). Exact same pages as I mentioned above are missing from the reference images.
And here's a similar mystery. Venezuela—Registro Civil, 1873–2004 [Parte A] [MSTT-F2D] has two images, one on page 212 and one on page 214. It is missing page 213, between the two active pages. I know that is also what the original indexer saw, because they indexed records 467 and 468 from page 212 and only record 472 from page 214. So they never saw records 469, 470, and 471, which would have started on page 213. (They sloppily or confusedly neglected record 473, which is plainly visible on page 214.)
So, I would say the problem is from the system, not the data or my browser.
BTW, I finished that first batch from the image you provided, John. Thanks. The batch is ready to submit as soon as you tell me to.
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Venezuela—Registro Civil, 1873–2004 [Parte A] [MSTT-J6V]
And here's another batch with pages missing between the two active images of the batch.
The first image is of page 223 with records 472 and 473 on it. The next active image in the batch is of page 226, with records 478 and 479 on it. So it skips pages 224 and 225, and records 474, 475, 476, and 477.
The indexer isn't a lot of help because he only did one record per image and he did them as death records, but the telling fact is that he did record 478 from the second image.
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Any response from some FS techie? I'd like to submit these.
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Apparently no response, Jerry. But it does seem to be a batching problem, and not your computer’s - just as you have concluded. For the “record” and, hopefully, further investigation (Family Search !) see the two snips below. They demonstrate that two images (03046 and 03047) between your two batch images are missing from your batch. I cannot believe that this was intentional or is beneficial - it is likely a slip up at the phase where the images were grouped into batches.
From batch Image 1
From batch image 2
I don’t know where the Moderators are on this. I wish we had the @Moderator tag I’ve suggested a couple of times to draw their attention to it. They seem to be MIA.
Just do your best and submit. FS now has everything they need to investigate the problem.
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@Jerry Hill Go ahead and submit the batch. I'll take the info and send it to the indexing team so they can look it. Sorry for the late response. Sam
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Sam,
I already submitted the first batch mentioned above (Venezuela—Registro Civil, 1873–2004 [Parte A] [MSTR-THJ]). John Empoliti furnished the missing page 35.
The two batches that have the middle page(s) missing are:
Venezuela—Registro Civil, 1873–2004 [Parte A] [MSTT-F2D]
and
Venezuela—Registro Civil, 1873–2004 [Parte A] [MSTT-J6V]
I will submit them incomplete.
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